Factors that can affect your results

Number 1

Speed reaching an individual device

It’s important to note the difference between Internet speed to your business and what reaches an individual device — like a switch or computer — at your business. Our test measures the speed to a device. Sometimes, these results are lower than the Internet plan speed because of factors we can’t control, like WiFi conditions and device capabilities.

Number 2

Connection type

WiFi can be slower than a wired connection. Using an Ethernet cable to connect your laptop or desktop can increase your speeds. For speed tests over 100 Mbps, at a minimum, a Category 6 cable (Cat 6) cable is appropriate for more accurate results.

Number 3

Router placement

Ensure your gateway, wireless router, or access point is in an open, central location. Avoid areas such as file cabinets, closets, and spots that may get covered.

Number 4

Device limitations

Different devices can handle different speed depending on type of device, make, model, and age. For example, even if you subscribe to 1 Gig, download speeds may be limited to 940 Mbps when using a hardwired connection due to your device limitations.

Number 5

Older versions of browsers and operating systems

For the best results, be sure you’re using updated versions of browsers and operating systems.

number 6

Open programs and overhead reducing data throughput

Running apps and programs, as well as in-progress downloads, can affect your test results. Plus, every packet sent by your LAN has overhead – the data used to direct the packet to the right destination. Speed tests measure the data that comes through, not the overhead.

Understanding your Internet connection speed

Here’s what those numbers mean.

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Upload speed

This is a measure of how quickly your device sends data back up to the Internet, also in Mbps.

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Host

It’s a main computer or device connected to the Internet providing services to other computers or devices.

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IPv6 vs. IPv4

IPv6 is the Internet address standard used for sending data back and forth over the Internet.

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Latency

This is the time it takes data to travel between your device and the host, expressed in milliseconds.

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Download speed

This number is a measure of how quickly your device gets data from the Internet. It’s expressed in megabits per second — Mbps.

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