Service Transfer FAQs
A Comcast Business technician may need to perform a walk-through of your business to check the internal wiring and signal levels at your location. This appointment typically takes place 24-72 hours prior to installation. A Comcast Business representative will notify you if a pre-installation appointment is required and will schedule a date and time.We will make every effort to eliminate any time without service. In advance of your service transfer, let us know what date works best so we can help make this process as seamless as possible. On the day of installation, expect up to 30 minutes of downtime during the integration and porting process, although times may vary. Your technician will notify you before this happens.Yes. The cost of service varies by market. By transferring services to a new location, you will have to sign a new contract and existing promotions you have subscribed to may not be valid. We will work with you to find the package that meets your needs at the new address.You may be able to bring your equipment to your new location. Ask a Comcast Business representative if your equipment is compatible at your next address.
We are making it easier for our Business customers to return equipment. The following options are currently available:
Day of InstallBring your equipment with you on the day of your service transfer. On the day of install, you may return the unwanted equipment to our business technician.
After InstallBring your unwanted equipment to your nearest Xfinity Store or UPS Store and they’ll take care of the rest – at no cost to you. A store associate will scan the equipment serial number so we can make sure your account is properly updated.
We try to keep content consistent across our service areas, but your lineup may be different at your new address. All of our markets are required to broadcast “must- carry” channels, like public access. National HD channels are likely to be the same at your new address, but local HD channels may differ. View your channel lineup at My Account.
You will not have the same account number for your service location. You do however, have the option to migrate your My Account credentials. Make sure to inform your Comcast Business representative of this request.
Voicemail and Call Logs
You will need to re-record voicemail messages and auto attendants. Be aware that you will lose any saved voicemails and call logs. We recommend that you empty your voicemail box prior to the move. Utilize the Call Forwarding Unreachable or Call Forwarding Always features to forward calls during your move in the events of any service interruptions.
What’s Staying the Same
You may keep an existing IP address when you move, as long as you are moving within the same regional market. Check with your representative when processing your order and they will make sure to include your existing IP address. To make the transition easier, bring your current modem to the new site to maintain your network configuration.
Business Phone Number
You may be able to keep your business phone number. A Comcast Business representative can determine if this option is available for your account.
You'll still have the ease, convenience and security of managing your account and service in the office or on the road with My Account, the Comcast Business App, and the ActiveCore mobile app.
To initiate a transfer of your service, please call us at (800) 391-3000.Comcast Business