Switching your service to a new location?

Let’s get a move on. We’re here to help make your transition as smooth as possible. To initiate a service transfer, please call (800) 391-3000.

Service Transfer FAQs

What’s Changing

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Channel Lineup

We try to keep content consistent across our service areas, but your lineup may be different at your new address. All of our markets are required to broadcast “must- carry” channels, like public access. National HD channels are likely to be the same at your new address, but local HD channels may differ. View your channel lineup at My Account.

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Account Information

You will not have the same account number for your service location. You do however, have the option to migrate your My Account credentials. Make sure to inform your Comcast Business representative of this request.

Voicemail and Call Logs

You will need to re-record voicemail messages and auto attendants. Be aware that you will lose any saved voicemails and call logs. We recommend that you empty your voicemail box prior to the move. Utilize the Call Forwarding Unreachable or Call Forwarding Always features to forward calls during your move in the events of any service interruptions.

What’s Staying the Same

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IP Address

You may keep an existing IP address when you move, as long as you are moving within the same regional market. Check with your representative when processing your order and they will make sure to include your existing IP address. To make the transition easier, bring your current modem to the new site to maintain your network configuration.

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Business Phone Number

You may be able to keep your business phone number. A Comcast Business representative can determine if this option is available for your account.

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Self-Service Tools

You'll still have the ease, convenience and security of managing your account and service in the office or on the road with My Account, the Comcast Business App, and the ActiveCore mobile app.