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Reliable, Highly Scalable, Dedicated Internet Connection Improves Staff Productivity

Fast, reliable and secure solutions for any office.

EXECUTIVE SUMMARY:

Challenge

  • Replace a very slow T1-based communication system with a dedicated and secure solution that provides fast, efficient, reliable and scalable Internet access.
Solution Requirements

  • Performance: Employees must have quick, reliable, and secure Internet access to complete their daily jobs.
  • Productivity: Faster Internet access will help staff improve productivity.
  • Scalability: The solution must provide the required bandwidth to handle media-rich streaming Internet video.
Solution

  • Comcast Business Ethernet Dedicated Internet
Results

  • Ensures fast, reliable, secure, and scalable Internet access
  • Improves staff productivity
  • Enables significant cost savings
 
The Business Challenge:
Across America and at some point in time, organizations of all sizes search for a communications solution that will provide secure, reliable, and scalable Internet access. In general, their needs are very straightforward. First, they want a dedicated and secure Internet connection with high availability to minimize interruptions and keep the business running smoothly. Second, they want a cost-effective solution that gives them the capacity they need today and the ability to add bandwidth in the future.

The City of Hollywood, located in the Miami-Fort Lauderdale metro area, is a good example of an organization that requires secure high-speed Internet access to ensure day-to-day operations run smoothly. However, there was a time when T1 lines complicated this endeavor.

“The T1 lines had limited bandwidth and were incredibly slow,” explained John Barletta, Director of IT for the City of Hollywood. “You could actually go get a cup of coffee and return to your desk and what you needed would finally be available. We knew that was unacceptable and began looking for alternative communication solutions.”

The Comcast Business Solution:
Now the City of Hollywood relies on Comcast Business Ethernet Dedicated Internet to ensure fast, secure, reliable, and scalable Internet access.

“In addition to general Internet access, we use this Comcast solution to access WebEx meetings or online demonstrations for in-house training, which improves productivity,” Barletta said. “When we begin to access more media-rich streaming video, I know I can easily add more bandwidth.”

Comcast’s extensive fiber network provides a dedicated, reliable and highly scalable Internet connection, unlike other providers that offer standard Internet connections. Plus, the Ethernet interface offers plug-and-play compatibility with the customer’s local area network.

Barletta and his colleagues rely on another Comcast solution to ensure operations run smoothly. Comcast Business Ethernet Network Service provides seamless and secure connectivity for 30 locations to exchange data and video at up to 1 gigabyte per second. This includes the police department, fire stations, the public safety department, city hall, and the community recreation center.

“The Comcast Network is so much faster and more reliable that our previous T1- based communication system that city workers can now access what they need almost instantaneously,” Barletta said. “Our public safety department decided to take this productivity improvement one step further by scanning case management and other city data into a document management system, which has nearly eliminated paper records. Now we save approximately $70,000 each year in paper handling and retrieval costs. ”

The Results:
Ensure fast, reliable, secure and scalable Internet access
Before partnering with Comcast, the City of Hollywood relied on T1 lines for Internet access but had trouble accessing streaming video because of bandwidth constraints.

With Comcast Business Ethernet Dedicated Internet, employees have a dedicated Internet connection that is reliable and highly scalable, so when they need to access more media-rich streaming video, Barletta can easily add more bandwidth.

Improves staff productivity
In addition to general Internet access, the customer uses Comcast Business Ethernet Dedicated Internet to access WebEx meetings or online demonstrations for in-house training. Barletta said this capability has helped improve staff productivity.

Enables significant cost savings
The Comcast Business Ethernet Network Service has enabled the city’s public safety department to use an online document management system. As a result of this system, Barletta said the City saves roughly $70,000 each year in paper handling and retrieval costs.

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