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The Carpet Company Finds Success Through Comcast Business Services

Organization
The Carpet Company is Eugene, Oregon’s premier destination for residential and commercial-grade floor coverings in the Pacific Northwest.

Challenge
The Carpet Company was disappointed with their previous providers’ level of service, confusing bills and slow Internet speeds. The business sought to upgrade its communications provider to meet its evolving needs

Solution Requirements
  • The Carpet Company had three distinct needs:
  • Quality customer service 
  • Competitive pricing 
Solution
The Carpet Company selected Comcast Business for a Triple Play:
  • Comcast Business Internet  
  • Comcast Business Voice 
  • Comcast Business TV 

Results
Comcast Business Internet is assisting The Carpet Company with the speed and reliability of the service to conduct business online. The business relies on Business Voice and TV to further connect with customers.

The Business Challenge
From Brazilian Cherry hardwood floors to plush pile carpet, The Carpet Company is Eugene, Oregon’s premier destination for a complete line of floor coverings. But, The Carpet Company is in more than just the flooring business – it’s in the customer service business.

Since 1984, the business has provided complete flooring solutions for residential and commercial customers. Over the years, most of the company’s business has come from repeat customers. It’s The Carpet Company’s customer service philosophy that sets it apart from its competition.

As customer service is the secret to The Carpet Company’s success, the business demands the same level of service from its own vendors and partners. After a less-than-perfect experience with a communications provider, The Carpet Company Owner David Egbert set out to find a triple-play provider that could deliver on three key criteria: an easy-to-understand bill, quality customer service and competitive pricing.

After an in-depth initial consultation from a Comcast sales representative, Dave chose Comcast for Business Internet, Comcast Business Voice and Comcast Business TV to meet its communications needs.

The Comcast Business Solution
The Carpet Company’s service Triple Play from Comcast Business exceeds its expectations for a communications provider and allows the company to keeps its own promises to its customers.

“With Comcast, the billing statements are easy to understand. With our old provider, it was hard to decipher all the miscellaneous charges. Beyond the bill, we’re pleased with the quality of service and how fast the Internet service is. Many of our activities have moved online and the reliability is great. In fact, many of our bids are done electronically, so we welcome the speed,” says David.

“Many of our activities have moved online and the reliability and speed of Comcast Business Internet are great.”  David Egbert, Owner at The Carpet Company

The Carpet Company is also a fan of Business TV. The business has a number of televisions throughout its showroom, many of which run TV ads The Carpet Company airs through its work with Comcast Spotlight advertising services.

Finally, The Carpet Company appreciates the personal service they’ve received from Comcast. The Comcast sales representative made sure The Carpet Company and the team were educated about their services, features and bill to create a seamless transition from the previous provider. The proof in how well things have gone is in how few times The Carpet Company has had to contact Comcast.

“They’ve done such a good job that we don’t have to call often,” says David. “And, that’s proof that Comcast is delivering on its promise.”

The Results
The Carpet Company has found a technology and business partner in Comcast. Increasingly, The Carpet Company finds that its business is becoming more Internet centric as specification books are increasingly found online and bids are submitted electronically. Business Internet enables The Carpet Company to evolve its operations to address these new market dynamics.

The team also feels at ease with a bill that is simple to read and confident with service delivery backed by a Comcast Business Services team that is committed to The Carpet Company’s success.

“We have a reputation for delivering on our commitments, serving our customers well and being competitive,” says Dave. “These are the same reasons we picked Comcast to support our telecommunications needs.”

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