The Case for UCaaS

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Introduction

The enterprise communications market has been undergoing a transition as more businesses adopt unified communication and collaboration (UC&C) and the lines between telephony and unified communications (UC) blur. UC&C is on the rise, bringing together the integration of communication tools such as voice, messaging, presence, video, and collaboration. With workforces that are increasingly mobile, the expectation of being able to chat, talk, video conference, and share documents from a single application is increasing. And we want these tools across any device, anywhere, and at any time, making UC&C ideal for a cloud services model. The truth is businesses have been steadily migrating voice and UC&C to a hosted model for a number of years. At the end of 2017, there were 46 million UCaaS seats in service worldwide.

 

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