Empowered Employees, Efficient Operations, Happy Fans

Rosalie Morrison, the Assistant Director of Facility Operations at Cleveland Guardians’ Progressive Field, highlights the transformative impact of the KOLO^® solution, the IoT network, and the comprehensive professional support services provided to the ballpark.

Operational Efficiency: Staff accessed real-time data on consumable levels and restroom conditions through an app, eliminating manual checks. This led to an 80% increase in operational efficiency, saving 500 hours annually.

Cost Savings & Sustainability: Optimizing the use of consumables helped reduce waste and lower supply costs, and aligned with Progressive Field’s sustainability initiatives achieving a 50% reduction in paper waste.

Insights and Strategic Planning: The system collects data on restroom usage patterns, informing staffing and supply decisions. Knowing which restrooms are busiest helps staff allocate resources more effectively, especially during events with varying attendance levels.

Data Driving Cross-functional Benefits: The data generated by the KOLO^® System has value beyond the restroom. It frees up janitorial staff’s time to prioritize other areas of the ballpark, such as the high-traffic concourses, while providing other teams with valuable insights into attendance trends to help inform promotions and process improvements.

Improved Employee Experience: The user-friendly technology has been embraced by staff, enhancing their ability to manage restroom maintenance effectively.

“Seeing the relief that these supervisors have because they do not have time to run around and make sure that all the dispensers are filled... They have time to maybe pull up their phone and check the levels, which has been a huge advantage for us.” Rosalie emphasized.

Enhanced Restroom Facilities: Implementing the KOLO^® solution has helped lead to cleaner, better- stocked restrooms, dramatically improving the customer environment and reducing the number of complaints from fans who weren’t happy with prior bathroom conditions.