Comcast Business
Call 800-391-3000

STORM READY

We’ll help you weather the storm.

Sign in to My Account or the Comcast Business App to get real-time service updates or enroll in outage text alerts. And as always, we are available to help 24/7 – just call (800) 391-3000.

Here’s how your Comcast Business service may be affected:

Your Internet service

If you are experiencing Internet issues and you currently have electricity, you can access the Comcast Business Internet Support Tool from My Account. Sign in to troubleshoot and reboot your modem from your desktop or mobile device. During an outage, remember you can stay connected with Xfinity WiFi hotspots.

 

If you experience a loss of service, your local utility provider must restore power before our technicians can start restoring your services. We’ll get you back up and running as soon as possible. Once your power has been restored, reboot your modem to reestablish your connection.

LOCATE XFINITY WIFI HOTSPOTS

Your phone service

Comcast Business Voice, Voice Mobility, and VoiceEdge SelectTM

To help avoid missed calls during an outage, you can remotely configure call forwarding through My Account or the Comcast Business App. Also, keep a corded landline phone on hand to dial 9-1-1 in an emergency. Comcast Business Voice and Voice Mobility customers are provided with a backup battery, which offers up to 5 hours of talk. To help keep your business connected, make sure your backup battery is working.
SET UP CALL FORWARDING

Comcast Business VoiceEdge®

Your services are hosted in the cloud, so Automated Attendants and voicemail features may continue to work during an outage. If you lose power, your phones won’t ring and you’ll be unable to make calls. Turn your personal phone into your work phone by downloading the Comcast Business App.

Features available to help keep you connected:

  • Call Forwarding Not Reachable routes calls to a pre-defined number
  • Be Anywhere integrates your service with a mobile device to take or make calls
  • Voicemail to Email writes voicemails into email form, to access content anywhere

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Business Trunks:
PRI or SIP

With our PRI service, you have the option to utilize the Destination Unreachable and Call Forwarding Not Reachable features, which reroute incoming calls made to your trunk group to an alternate destination. This feature only needs to be activated once.

 

With our SIP service, you can utilize Call Forwarding Not Reachable and Failover to avoid any missed business calls.

 

To activate these features, contact Customer Service at (800) 391-3000.

Your TV service

If you’re in an active outage that’s affecting your Comcast Business TV service, sign in to My Account and enroll in text message notifications for real-time updates.
SIGN IN TO MY ACCOUNT

Stay connected through the storm

Prepare your business for possible service interruptions.

Resources to help you stay safe during the storm:

National Weather Service

Get forecasts and safety tips for weather-related events.
LEARN MORE

American Red Cross

Locate shelters, contact your local Red Cross, and learn how to prepare your business for an emergency.
LEARN MORE

FEMA

View recent federally declared disasters in your area, FAQs and more.
LEARN MORE

US Department of Health and Human Services

Access information on emergency responses and preparedness.
LEARN MORE

The Weather Channel

Track weather-related threats and view maps and forecasts.
LEARN MORE

Small Business Administration Emergency Preparedness

Learn about disaster assistance and tips for developing a preparedness program for your business.
LEARN MORE