BILLING

From time to time, we may adjust certain service prices and fees. These increases help us to consistently improve our network, products and services, as well as cover the rising costs to our business.

We pay programmers like Fox, ESPN, HBO^® and others for the ability to deliver their programming. Programming fees are one of our largest costs and increase regularly. Changes to our fees ensure your access to top networks and the latest
entertainment.

LEARN MORE ABOUT FEES

Visit the Promotions section below to learn more about service price changes that may occur after a promotional period or minimum-term agreement.

There are a few reasons why you may see a credit on your bill. For example, if you experience a lengthy service outage, we may apply a credit to your account.

Equipment Rentals
If you rent a cable box, modem or voice equipment from Comcast Business, you may see a separate line item on your monthly bill. Your equipment rental fee could be included in your service charge or be provided as part of a promotion, in which case you may not see a separate charge for that equipment. However, depending on your package, we may charge separately for the equipment. If you are receiving equipment under a promotion, you will be charged the rental fee for that equipment when your promotion ends. This rental fee may change from time to time, and you will receive advance notice before an increase takes effect. 

Other Service Providers 
Third-party companies (like Netflix) that are charged through your monthly bill may increase their pricing from time to time. Each third-party company is responsible for notifying you of their price change. Their adjusted pricing will be reflected on your monthly bill.

Your Comcast Business billing statement may include various taxes, surcharges and fees – get an explanation of them here.

This is a fixed monthly fee that represents a portion of the cost to carry and distribute broadcast television signals to Comcast Business customers. This is not a government-mandated or required fee and will increase from time to time. Comcast and other providers have broken these fees out so you and the public can more readily identify the impact of increases in broadcast costs on their services. The Broadcast TV Fee is not included as a part of our promotional pricing or pricing under your minimum-term agreement and can increase during your promotion or minimum-term. You will receive notice before an increase takes effect. Applies to Business TV customers only.

This fixed monthly fee represents the portion of costs to distribute Regional Sports Networks (RSN) to customers receiving Comcast Business TV with RSN programming. This is not a government-mandated or required fee and will increase from time to time. Comcast and other providers have broken these fees out so you and the public can more readily identify the impact of increases in sports programming costs on their services. As a result, the Regional Sports Network Fee is not included in our promotional pricing or pricing under your minimum-term agreement and can increase during your promotion or minimum term. You will receive notice before an increase takes effect.

This fee helps to defray regulatory costs incurred in complying with obligations and charges imposed by state commissions or municipalities to fund state universal service programs, relay services for the visually/hearing impaired and state and local utility fees. This is not a tax or government-mandated fee. This fee includes components that may be calculated based on access lines, subscribers, or percentage of applicable charges. The amount may vary each month. Applies to Voice, Video, and Ethernet Transport (ENS, EVPL, EPL) services.

This fee recovers the company's contribution to the Federal Universal Service Fund which ensures the availability of affordable communications services to low-income and rural customers as well as eligible schools, libraries and healthcare providers. This is not a tax or government-mandated fee. This fee is calculated by applying the contribution rate supplied by the Federal Communications Commission (FCC) to interstate and international communications services revenues including revenues for voice and data transport (e.g. ENS, EVPL and EPL) services. The FCC modifies the contribution rate quarterly; the rate is published on the FCC's website.

These fees are imposed by state and/or local governments to support the emergency response system for fire and rescue. The fee is generally owed to the state or local government by the subscriber and Comcast acts as a collection and remittance agent. This surcharge may be calculated per access line, per telephone number, per account, or as a percentage of applicable charges. The amount may vary each month. Applies to Business Voice customers only.

This is a tax imposed on local telephone service by the federal government. The rate is applied to local service billed separately from long-distance service. Applies to Business Voice customers only.

This tax is owed to the state or local government, generally by the subscriber, and Comcast acts as a collection and remittance agent. The rate for sales taxes varies by state and/or locality and is calculated as a percentage of applicable charges. Applies to Business Voice, TV and Internet customers.

These taxes are levied on Comcast, and service providers are permitted to pass them onto consumers as a line item on the bill. The rate for these taxes varies by state and/or locality and is calculated as a percentage of applicable charges. Applies to Business Voice and TV customers.

This tax is collected by Comcast and is remitted to the state. The rate varies by state and/or locality and is calculated as a percentage of applicable charges. Applies to Business Voice, TV and Internet customers.

This fee is collected annually by the FCC from cable operators to reimburse the FCC for administering its regulatory responsibilities under the Communications Act of 1934. FCC rules permit cable operators to recover the regulatory fees from cable subscribers in twelve monthly installments. This monthly fee is based on per-subscriber amount. This amount may vary by $0.01 each month in accordance with FCC rules. Applies to Business TV customers only.

This fee is paid to local franchising authorities (municipalities) as compensation for the cable company's use of the public right-of-ways or easements. A franchising authority is the municipality that gives permission to the cable company to use a street or area along residential property, where telephone or electric poles are located. This fee is calculated as a percentage of applicable charges. Applies to Business TV customers only.

This fee covers the costs associated for a cable operator to provide channels for public, educational, and/or government access channels that are required by the local cable franchise agreement. This is a monthly fee or calculated as a percentage of applicable charges. Applies to Business TV customers only.

Franchise Related Costs are costs associated with providing public, educational, and/or government access facilities and equipment and/or other related costs with the local franchise area. This is a monthly fee or calculated as percentage of applicable charges. Applies to Business TV customers only.

This charge covers investments in Comcast Business to ensure that we maintain high-quality networks and technologies for our customers. This is not a government mandated or required fee and will increase from time to time. Applies to Business Voice customers only.

Note: This is not a comprehensive list of all taxes and fees that may be found on your bill.

One-time charges may include purchases and rentals, fees for service appointments and other non-recurring charges. Most one-time charges are for pay-per-view purchases, installations and service appointments.

Promotions are a great way to try different packages or services at a discounted price. During the promotion, a discount is applied to everyday pricing.

If you are currently receiving Comcast Business services with a promotion or a minimum-term agreement associated with a specific rate, or in the guaranteed period of one of our SurePrice* plans, the prices for those specific services will not change during the applicable period. 
However, the following may change at any time during the promotion period:

• Taxes and fees
• The Broadcast TV Fee and the Regional Sports Network Fee
• Equipment charges
• Charges for service to additional TVs
• Other additional services

*SurePrice plans are only available in select areas.

When your promotion comes to an end, your discount also ends and your service will change to the then-current pricing on your rate card for your Comcast Business services.

Additionally, if you are receiving any premium channels under a promotion, such as HBO^® or SHOWTIME^®, they will either be removed from your account or your bill will reflect the then-current pricing on your rate card for the premium channels when your promotion ends.

Occasionally, we may review your account to ensure you aren’t being over- or undercharged for services. However, you should review each monthly bill you receive to confirm your services and charges.

If we discover you aren’t being charged appropriately for your services, equipment or fees, we will correct the charges. For example, if you are being charged for service to three TVs when you have four TVs connected, we will give you advance notice that we will correct your bill to incorporate the service to the fourth TV.