The year 2020 will go down in history for many reasons - one of which is the rapid progression of digital transformation for businesses of all types and sizes. The need to accommodate both remote work and digital-first customer experiences hit companies almost overnight. So fast in fact, businesses surveyed by McKinsey said that it took an average of 10.5 days to implement work from home after the pandemic started. A task that would have previously been estimated to take more than 450 days to execute. This pace of change was fairly consistent across almost every industry and every type of business.

Fast forward to today - experts are estimating that the digital transformation that has happened over the last 10-12 months represents 10+ years of growth. The following is a snapshot of the digital transformation advancements made in IT spend priorities, cybersecurity threats, connectivity needs, network resilience, communications, customer service and adoption of managed services as well as glimpse at industry-specific shifts.