Enterprise customers

When every connection counts, you can count on us

As individuals and organizations around the world respond to the coronavirus (COVID-19), we are committed to keeping you and your business connected.

Last updated 1/15/21.

Our response to COVID-19

Enhanced safety and reliability measures aim to protect the health of our customers and employees while continuing to provide you the best service possible. Here’s how we are supporting our enterprise customers.

Maintaining network reliability

Our network has the capacity to handle spikes and shifts in usage patterns. We continuously test, monitor, and enhance our network to ensure it is ready to support your business’s usage as needed. See our response to COVID-19 relating to our network.

Shifting operations to support business continuity

We maintain a cross-functional COVID-19 Steering Committee to address business, customer, and employee concerns. This committee updates our existing business continuity and disaster response plans to be consistent with what is known about the nature of COVID-19 and its spread.

Supporting a healthy workforce

We are following all public health guidelines and the latest guidance from the CDC, including specific requirements that if employees are feeling unwell, they are not to report to work. Our technicians will follow health and safety guidelines based on local regulations and CDC recommendations, and will maintain social distancing where possible to help protect the health and safety of employees, customers, and the community.

Facilitating schedule changes

To minimize risk to your employees and our technicians, we can schedule or reschedule installation and service appointments during nonpeak hours to help you get connected and stay connected.

Frequently Asked Questions

Small Business Customers

We’re equally committed to supporting our small business customers. Learn more about our response.

Deep Blue Customers

We know connectivity matters now more than ever. We’re here to help. Learn more about our response.

Helpful resources

Here are additional resources your business may find useful during this challenging time.

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