Small Business customers

When every connection counts, you can count on us

As individuals and organizations around the world respond to the coronavirus (COVID-19), we are committed to keeping you and your business connected.

Last updated 1/15/21.

Our response to COVID-19

Comcast Business is prepared for times like these. With access to millions of free Xfinity WiFi hotspots, tools to manage your business — from any device, anywhere — and a team of experts and engineers here for you 24/7, you can keep working and stay connected even in uncertain times. In addition, we’ve enhanced our safety and reliability measures to protect the health of our customers and employees while continuing to provide you the best service possible. Here’s how we are supporting our Small Business customers.

Maintaining network reliability

Our network has the capacity to handle spikes and shifts in usage patterns, as we see such spikes regularly. We continuously test, monitor, and enhance our network to prepare for unexpected events, and we’re taking every step to ensure our customers continue to have the best possible experience using our services. See our response to COVID-19 relating to our network.

Ensuring accessibility

Our network engineers are modeling multiple scenarios and our network operations centers are staffed 24/7 for network performance and reliability.

Supporting a healthy workforce

The health and safety of our employees and customers is a top priority. We are following all public health guidelines and the latest guidance from the CDC. Our technicians will follow health and safety guidelines based on local regulations and CDC recommendations, and will maintain social distancing where possible to help protect the health and safety of employees, customers, and the community.

Facilitating schedule changes

To minimize risk to your employees and our team, we can schedule or reschedule installation and service appointments during nonpeak hours. We are taking precautions regarding our technicians who handle appointments and will need to reschedule appointments if your business employees are sick, have been quarantined, or exposed to or are being treated for COVID-19. 

Keeping you connected

Your Comcast Business Internet, Phone, and other services can help keep you and your team connected to your business, from any device. So you can remain in touch, on the job, and up to speed. Plus, My Account and the Comcast Business App make it easy for you to manage service features and sign up for alerts.
Don't miss calls Receive business calls on your mobile device when you enable Call Forwarding. Available with your Business Voice Mobility, Comcast Business VoiceEdge Select™, and Comcast Business VoiceEdge™ service.
Maintain a polished presence Make or take calls on your mobile device while still displaying your business line Caller ID with Be Anywhere. Available with your Business Voice Mobility, Comcast Business VoiceEdge Select, and Comcast Business VoiceEdge service. Download the Comcast Business App to get started.
Keep customers informed
Conference and collaborate Start a conference call from anywhere with Business VoiceEdge audio conferencing. Download the Comcast Business App or Desktop App to get started.
Keep an eye on things from anywhere Check on your business locations, even when you can’t be onsite, with Comcast Business SmartOffice™. It’s easy to manage your settings when your download the SmartOffice App or sign in to My Account.
Manage guest WiFi Keep your customers informed by updating your business’ splash page with WiFi Pro. Learn more about managing guest WiFi settings. Or sign in to My Account to check these settings.
Check network health Set web filters to enforce an Internet access policy for devices connected to your network and also receive emailed network activity reports. To get started, manage your Comcast Business SecurityEdge™ settings.
Stay connected to the network Keep devices connected to the Internet for up to 8 hours if power or service are out, even when you’re away. Here’s how to manage Connection Pro settings.

Frequently Asked Questions

Xfinity Customers

We understand the importance of staying connected to what matters most. See our response to coronavirus relating to Xfinity services.

Enterprise Customers

We're equally committed to keeping our enterprise customers connected during this time. Learn more.

Helpful resources

Here are additional resources your business may find useful during this challenging time.

Restrictions apply. Service and features vary depending on level of service. Comcast Business Connection Pro, WiFi Pro, Comcast Business SmartOffice™ and Comcast Business SecurityEdge require Comcast Business Internet for an additional monthly charge. Comcast Business SmartOffice™ is not a security service and does not include professional monitoring. Requires Comcast Business Internet service at additional monthly charge. Remote access not available on all smartphones. Comcast Business Class Security, LLC d/b/a Comcast Business SmartOffice™.  

Comcast Business SmartOffice Licenses: AL: 001785, 001789 Complaints may be directed to the Alabama Electronic Security Board of Licensure, 7956 Vaughn Road, PMB 392 Montgomery, AL 36116, (334) 264-9388; AR: 2536 Regulated by the Department of Arkansas State Police, 1 State Police Plaza Drive Little Rock, Arkansas 72209, (501) 618-8600; AZ: ROC 307346, BTR 18286-0; CA: CSLB 1028256, ACO 7677 Alarm company operators are licensed and regulated by the Bureau of Security and Investigative Services, Department of Consumer Affairs, 2420 Del Paso Road, Suite 270, Sacramento, CA 95834,; CT: ELC 0189754-C5, ELC 0202487-C5; DE: SSPS 13-225; FL: EF0000279; GA: LVU406354; IL: PACA 127-001555; LA: F2257; MA: 1499A1, 7067C, SS-002525; MD: 107-1937; ME: LM50017039; MI: 3601206519; MN:TS674413; MS: 15030170; NC: 1937-CSA, 3101 Industrial Drive, Suite 104 Raleigh, NC 27609, (919) 788-5320; NJ: Burglar Alarm Business Lic. # 34BF00052000; NM: 379095; NY: licensed by the N.Y.S. Department of State 12000317423; OR: CCB 199939; SC: BAC-13662; TN: ACL 2006, ACL 2002; TX: B18966 Licensed by the Texas Department of Public Safety Private Security Board, P.O. Box 4087, Austin, TX 78773, (512) 424-7293; UT: 8788186-6501; VA: 2705151177, DCJS 11-15181; VT: ES-02366; WA: COMCABS846NU; WASHINGTON, DC: ECS 904217, BBL 602517000001; WV: WV051524. Valid 1/1/21. See for current list.