Small Business customers

When every connection counts, you can count on us

As individuals and organizations around the world respond to the coronavirus (COVID-19), we are committed to keeping you and your business connected.

Last updated 1/15/21.

Our response to COVID-19

Comcast Business is prepared for times like these. With access to millions of free Xfinity WiFi hotspots, tools to manage your business — from any device, anywhere — and a team of experts and engineers here for you 24/7, you can keep working and stay connected even in uncertain times. In addition, we’ve enhanced our safety and reliability measures to protect the health of our customers and employees while continuing to provide you the best service possible. Here’s how we are supporting our Small Business customers.

Maintaining network reliability

Our network has the capacity to handle spikes and shifts in usage patterns, as we see such spikes regularly. We continuously test, monitor, and enhance our network to prepare for unexpected events, and we’re taking every step to ensure our customers continue to have the best possible experience using our services. See our response to COVID-19 relating to our network.

Ensuring accessibility

Our network engineers are modeling multiple scenarios and our network operations centers are staffed 24/7 for network performance and reliability.

Supporting a healthy workforce

The health and safety of our employees and customers is a top priority. We are following all public health guidelines and the latest guidance from the CDC. Our technicians will follow health and safety guidelines based on local regulations and CDC recommendations, and will maintain social distancing where possible to help protect the health and safety of employees, customers, and the community.

Facilitating schedule changes

To minimize risk to your employees and our team, we can schedule or reschedule installation and service appointments during nonpeak hours. We are taking precautions regarding our technicians who handle appointments and will need to reschedule appointments if your business employees are sick, have been quarantined, or exposed to or are being treated for COVID-19.

Keeping you connected

Your Comcast Business Internet, Phone, and other services can help keep you and your team connected to your business, from any device. So you can remain in touch, on the job, and up to speed. Plus, My Account and the Comcast Business App make it easy for you to manage service features and sign up for alerts.

YOUR NEEDS, OUR SOLUTIONS
Don't miss calls	Receive business calls on your mobile device when you enable Call Forwarding. Available with your Business Voice Mobility, Comcast Business VoiceEdge Select™, and Comcast Business VoiceEdge™ service.
Maintain a polished presence	Make or take calls on your mobile device while still displaying your business line Caller ID with Be Anywhere. Available with your Business Voice Mobility, Comcast Business VoiceEdge Select, and Comcast Business VoiceEdge service. Download the Comcast Business App to get started.
Keep customers informed	Let customers know of any changes to your business. Update the Automated Attendant greeting for your Comcast Business VoiceEdge or VoiceEdge Select service. Update voicemail greetings if your line doesn’t have Automated Attendant.
Conference and collaborate	Start a conference call from anywhere with Business VoiceEdge audio conferencing. Download the Comcast Business App or Desktop App to get started.
Keep an eye on things from anywhere	Check on your business locations, even when you can’t be onsite, with Comcast Business SmartOffice™. It’s easy to manage your settings when your download the SmartOffice App or sign in to My Account.
Manage guest WiFi	Keep your customers informed by updating your business’ splash page with WiFi Pro. Learn more about managing guest WiFi settings. Or sign in to My Account to check these settings.
Check network health	Set web filters to enforce an Internet access policy for devices connected to your network and also receive emailed network activity reports. To get started, manage your Comcast Business SecurityEdge™ settings.
Stay connected to the network	Keep devices connected to the Internet for up to 8 hours if power or service are out, even when you’re away. Here’s how to manage Connection Pro settings.

Frequently Asked Questions

Comcast maintains a cross-functional COVID-19 Steering Committee to address business, customer, and employee concerns. Led by the CEO of Comcast Cable, this team includes representatives from human resources (including our Chief Medical Officer), communications, legal, environmental health and safety, global security services, and information technology. Leaders from across Comcast are working to update our existing business continuity and disaster response plans to be consistent with what is known about the nature of the COVID-19 virus and its spread.
Comcast builds resiliency into our operations by strengthening our network against hazards and including key redundancies that expedite our recovery capabilities. Our employees engage in an active program of planning, training, and conducting exercises to prepare themselves to respond and ensure business can continue when certain events/disasters occur, which could be, for example, a natural or human-made disaster. These exercises are designed to help identify opportunities for further improvements. Comcast leverages our broad geographic footprint, strategic partnerships, and deep, multi-disciplinary expertise to create mutually supportive layers of response capabilities.
Comcast has engineered our network — which serves both Business and Residential customers — for peak bandwidth utilization with capacity to handle spikes and shifts in usage patterns (such as the Olympics, the Super Bowl or major gaming updates) as we see such spikes regularly. We continuously test, monitor, and enhance our network to prepare events, and we’re taking every step to ensure our customers continue to have the best possible experience using our services. Our backbone is a national, redundant network that carries traffic and interconnects with all the other major backbone providers in the U.S. If needed, we can shift traffic to alternate routes or our redundant systems.
We know your Comcast Business service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill, you can easily schedule a payment on a date that’s convenient for you through My Account.

We understand you may need to rethink your business’ needs and how you are serving your customers and employees. We have a portfolio of business solutions that can help keep you covered. Visit business.comcast.com or call us at 800-391-3000 if you’d like to discuss whether you have the right Internet options and tools for your current needs.

We’re here 24/7 to help – simply contact us.
We are still scheduling service appointments. We are taking precautions regarding technicians who handle appointments, and will need to reschedule appointments if your business employees are sick, have been quarantined or exposed to or are being treated for COVID-19. You can cancel, reschedule, or check the status of your appointment online by signing in to My Account. During service appointments, we request that you and anyone in your business wear a facial covering, and we require that you maintain ten feet of social distancing while our technicians are present. Please be aware that in some states, masks are required to be worn by customers according to state mandates. Our technicians will also practice social distancing and are required to wear a facial covering at all times while in customers’ business locations. We will continue to monitor the situation in each area, and will notify you if circumstances change in your area.

Xfinity Customers

We understand the importance of staying connected to what matters most. See our response to coronavirus relating to Xfinity services.

Enterprise Customers

We're equally committed to keeping our enterprise customers connected during this time. Learn more.

Helpful resources

Here are additional resources your business may find useful during this challenging time.

Restrictions apply. Service and features vary depending on level of service. Comcast Business Connection Pro, WiFi Pro, Comcast Business SmartOffice™ and Comcast Business SecurityEdge require Comcast Business Internet for an additional monthly charge. Comcast Business SmartOffice™ is not a security service and does not include professional monitoring. Requires Comcast Business Internet service at additional monthly charge. Remote access not available on all smartphones. Comcast Business Class Security, LLC d/b/a Comcast Business SmartOffice™.

Comcast Business SmartOffice Licenses: AL: 001785, 001789 Complaints may be directed to the Alabama Electronic Security Board of Licensure, 7956 Vaughn Road, PMB 392 Montgomery, AL 36116, (334) 264-9388; AR: 2536 Regulated by the Department of Arkansas State Police, 1 State Police Plaza Drive Little Rock, Arkansas 72209, (501) 618-8600; AZ: ROC 307346, BTR 18286-0; CA: CSLB 1028256, ACO 7677 Alarm company operators are licensed and regulated by the Bureau of Security and Investigative Services, Department of Consumer Affairs, 2420 Del Paso Road, Suite 270, Sacramento, CA 95834, https://www.bsis.ca.gov; CT: ELC 0189754-C5, ELC 0202487-C5; DE: SSPS 13-225; FL: EF0000279; GA: LVU406354; IL: PACA 127-001555; LA: F2257; MA: 1499A1, 7067C, SS-002525; MD: 107-1937; ME: LM50017039; MI: 3601206519; MN:TS674413; MS: 15030170; NC: 1937-CSA, 3101 Industrial Drive, Suite 104 Raleigh, NC 27609, (919) 788-5320; NJ: Burglar Alarm Business Lic. # 34BF00052000; NM: 379095; NY: licensed by the N.Y.S. Department of State 12000317423; OR: CCB 199939; SC: BAC-13662; TN: ACL 2006, ACL 2002; TX: B18966 Licensed by the Texas Department of Public Safety Private Security Board, P.O. Box 4087, Austin, TX 78773, (512) 424-7293; UT: 8788186-6501; VA: 2705151177, DCJS 11-15181; VT: ES-02366; WA: COMCABS846NU; WASHINGTON, DC: ECS 904217, BBL 602517000001; WV: WV051524. Valid 1/1/21. See www.business.comcast.com/smartoffice for current list.

When every connection counts, you can count on us

Our response to COVID-19

Maintaining network reliability

Ensuring accessibility

Supporting a healthy workforce

Facilitating schedule changes

Keeping you connected

Frequently Asked Questions

HOW IS COMCAST BUSINESS HANDLING RESPONSE PLANNING?

DOES COMCAST BUSINESS HAVE A BUSINESS CONTINUITY PLAN IN PLACE?

HOW IS COMCAST BUSINESS PREPARING ITS NETWORK?

IF MY BUSINESS CAN’T PAY ITS BILLS, WHAT HAPPENS TO MY SERVICE?

HOW CAN I FIND OUT IF THERE’S AN OUTAGE OR SERVICE INTERRUPTION HAPPENING NEAR ME?

ARE TECHNICIANS STILL MAKING APPOINTMENT VISITS? WHAT IF I NEED TO CANCEL AN APPOINTMENT, OR SCHEDULE A NEW ONE?

I DIDN’T SEE MY QUESTION HERE. WHERE CAN I GO FOR ADDITIONAL SUPPORT?

Xfinity Customers

Enterprise Customers

Helpful resources