Small Business customers
When every connection counts, you can count on us
As individuals and organizations around the world respond to the coronavirus (COVID-19), we are committed to keeping you and your business connected.
Last updated 1/15/21.
Our response to COVID-19
Comcast Business is prepared for times like these. With access to millions of free Xfinity WiFi hotspots, tools to manage your business — from any device, anywhere — and a team of experts and engineers here for you 24/7, you can keep working and stay connected even in uncertain times. In addition, we’ve enhanced our safety and reliability measures to protect the health of our customers and employees while continuing to provide you the best service possible. Here’s how we are supporting our Small Business customers.
Maintaining network reliability
Our network has the capacity to handle spikes and shifts in usage patterns, as we see such spikes regularly. We continuously test, monitor, and enhance our network to prepare for unexpected events, and we’re taking every step to ensure our customers continue to have the best possible experience using our services. See our response to COVID-19 relating to our network.
Our network engineers are modeling multiple scenarios and our network operations centers are staffed 24/7 for network performance and reliability.
Supporting a healthy workforce
The health and safety of our employees and customers is a top priority. We are following all public health guidelines and the latest guidance from the CDC. Our technicians will follow health and safety guidelines based on local regulations and CDC recommendations, and will maintain social distancing where possible to help protect the health and safety of employees, customers, and the community.
Facilitating schedule changes
To minimize risk to your employees and our team, we can schedule or reschedule installation and service appointments during nonpeak hours. We are taking precautions regarding our technicians who handle appointments and will need to reschedule appointments if your business employees are sick, have been quarantined, or exposed to or are being treated for COVID-19.
Keeping you connected
Your Comcast Business Internet, Phone, and other services can help keep you and your team connected to your business, from any device. So you can remain in touch, on the job, and up to speed. Plus, My Account and the Comcast Business App make it easy for you to manage service features and sign up for alerts.
|Don't miss calls||Receive business calls on your mobile device when you enable Call Forwarding. Available with your Business Voice Mobility, Comcast Business VoiceEdge Select™, and Comcast Business VoiceEdge™ service.|
|Maintain a polished presence||Make or take calls on your mobile device while still displaying your business line Caller ID with Be Anywhere. Available with your Business Voice Mobility, Comcast Business VoiceEdge Select, and Comcast Business VoiceEdge service. Download the Comcast Business App to get started.|
|Keep customers informed|| |
|Conference and collaborate||Start a conference call from anywhere with Business VoiceEdge audio conferencing. Download the Comcast Business App or Desktop App to get started.|
|Keep an eye on things from anywhere||Check on your business locations, even when you can’t be onsite, with Comcast Business SmartOffice™. It’s easy to manage your settings when your download the SmartOffice App or sign in to My Account.|
|Manage guest WiFi||Keep your customers informed by updating your business’ splash page with WiFi Pro. Learn more about managing guest WiFi settings. Or sign in to My Account to check these settings.|
|Check network health||Set web filters to enforce an Internet access policy for devices connected to your network and also receive emailed network activity reports. To get started, manage your Comcast Business SecurityEdge™ settings.|
|Stay connected to the network||Keep devices connected to the Internet for up to 8 hours if power or service are out, even when you’re away. Here’s how to manage Connection Pro settings.|