Comcast Business Services & Privacy
Comcast Business has provided privacy protection to our customers and their end users since we first started providing services in 2006. The privacy requirements of Section 222 of the Communications Act related to Customer Proprietary Network Information or “CPNI” protect our Voice services, and we apply the privacy protections of the Cable Act to any services provided through our cable system. As privacy laws change and new laws are enacted, we constantly evaluate our products, services, and practices for compliance. This helps us, it helps you, and it helps your customers.
About the CCPA
On January 1, 2020, companies across the country will be coming into compliance with the California Consumer Privacy Act (CCPA). The CCPA only applies to companies doing business in California which satisfy one or more of the following: (1) have a gross annual revenue of more than $25 million, or (2) derive more than 50% of their annual income from the sale of California consumer personal information, or (3) buy, sell or share the personal information of more than 50,000 California consumers annually.
This law provides new privacy rights to consumers who are residents of California, including rights to access, download, and delete their own personal information upon receipt of a verifiable request. The CCPA also gives consumers the right to opt out of the sale of their personal information (or the right to “opt in” to sales for minors). For now, the CCPA does not apply to the personal information of a business’s employees or other members of their workforce, nor does it include personal information exchanged in a business-to-business context.
While the AG cannot bring an enforcement action under the CCPA until July 1, 2020, a covered business must comply with the requirements to provide more transparency, respond to consumer access and deletion requests, and honor consumer “do not sell” choices on January 1st.
What We’re Doing to Comply
Since the CCPA was passed, we have been evaluating our services and data collection and use activities to determine how the new law will affect our customer relationships. In most instances, it will have no effect. Most of our services do not require us to store any of your end users’ data such as Business Internet, Business Ethernet, Business Voice and Business TV. Some of our managed services do require us to collect and store your end users’ personal information, such as Managed Wi-Fi.
How We Help You Comply
When you subscribe to these services, you have direct access to the same data we do and can provide any personal information that is reasonably linkable to a consumer or household back to that consumer or household after you have verified the request. Additionally, if you receive a verifiable deletion request, you can contact your Customer Account Executive (CSX) for further support. If you do not have a dedicated CSX, or are unsure of who to contact, please email ComcastBusiness_PrivacyRequests@comcast.com
Because we only collect and use the data on your behalf to provide your services, no opt outs apply.
We hope the information on this page has given you the information you need about the CCPA and the assurances you need regarding your and our compliance. However, if you still have questions, please contact your dedicated Customer Service Account Executive (CSX) for assistance. You can also review our general privacy practices and commitments at www.xfinity.com/privacy.