Hospitality is undergoing a digital transformation driven by evolving guest expectations, labor shortages, and sustainability demands. This report outlines how emerging technologies are reshaping the guest journey from pre-booking to checkout while improving operational efficiency and workforce management. With robust connectivity and cybersecurity as foundational enablers, hospitality providers are leveraging smart room technologies, mobile-first experiences, and data analytics to deliver seamless, personalized service.

Key takeaways:

• Cybersecurity is now a business imperative, with hotels facing increasing threats to guest data and operations—prompting adoption of zero-trust models, managed detection, and 24/7 monitoring.