5 Business Phone Features Every Modern Small Business Needs

November 10, 2020
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Business, especially now, doesn’t always fit within the confines of an office equipped with a desk, landline phone, and computer. Thankfully, the technology needed to conduct business from anywhere is readily available—whether working from home or on the go. These five business phone features can help boost your small business’s productivity so you can stay ahead of the game wherever you are.

1. Take office calls with you

Missing a client call can mean losing a sale. Missing an internal call can leave your staff unsure how to proceed. You might not be in the office, but instead of asking customers, colleagues, and vendors to dial your mobile number, why not let calls to your office automatically transfer to your cell phone?

Comcast Voice Mobility, managed through the Comcast Business app, is a sort of Swiss Army knife for your business calls. The app allows you to select whether your office calls ring at your office only or roll directly to your mobile phone. Or, if you prefer, you can direct your office calls to another employee, a landline in a home office, or another location. Additionally, if you begin a call at your desk phone but need to head out before the conversation wraps up, you can seamlessly move the call to your mobile phone

If there are times when you don’t want to take work calls, just switch on the Do Not Disturb setting to send calls to voicemail. With one click, you are free to focus on meeting a deadline or simply recharge without interruption.

2. Create a virtual switchboard

Whether your business is just you, a group of far-flung associates, or a remote team, you want to present a polished image to the people who call you — think automated-attendant greetings and routing calls to the next available associate.

You don’t need to invest in special telephone hardware or live operators to pull that off. You can set up a small business phone system with your existing office and mobile phones, thanks to the latest in business VOIP (Voice over Internet Protocol) through Comcast Business VoiceEdge Select. Start with the business phone features and the number of lines you need today, and then scale as you grow.

3. Use your business name for caller ID

Another useful feature of transferring your business calling ability to your mobile phone is the option to display your business name on the caller ID when you make outbound calls. This gives your brand visibility, and no one will wonder who is calling or where you’re calling from. This feature also lets you keep your personal mobile number private, if you choose, while still making business calls from your mobile phone.

4. Read and share your office voicemail

If you receive a voicemail at the office, the business voicemail service app can notify you on your mobile device. You can listen to office voicemail messages on your smartphone, view the message as text, and forward the voicemail file to someone else if needed.

5. Share and edit files on mobile devices

Word documents, Excel spreadsheets, and PowerPoint slides often form the framework of a business, and you need the ability to share these files seamlessly with colleagues and clients. Sitting down at a computer to open, read, and edit a file isn’t always possible. But Microsoft Office 365 from Comcast Business makes it easy to access these applications (along with other favorites like Skype, Publisher, Outlook, and OneNote) on your phone or tablet when you’re on the go.

With your files in the cloud, you can read and respond no matter where you are or what device you’re on, and all users will see your updates in real time. Streamlined, device-friendly formats allow you to focus on your content instead of extra menus.

Click here for more advice on how businesses are recovering from the impact of COVID-19.

Business moves fast, especially when your team is small. Thankfully, modern technology makes it possible to conduct business on the go – regardless of where you land. These five business phone features can help boost your small business’s productivity and image so you can stay ahead of the game even when you’re not in the office.

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