Financial Services Embrace Change in the New Normal

May 26, 2020

As recovery across the financial services sector begins to take root, it’s clear that customer preferences are driving fast-tracked digital transformation plans across the industry. As FinTech: The Future Post CV-19, a recent report from Finch Capital, notes, digital-only is becoming “the new industry norm in financial services, greatly accelerating a trend which started in the last decade.”

What has emerged is an increasing preference on the part of consumers for online engagement. To that end, digital transformation can lead to faster, more efficient delivery of capital through both consumer and SME lending platforms. For mortgage and life insurance, it’s about technology to disrupt the role of intermediaries, whose role is often face-to-face.

In “Financial Services Embrace Change in the New Normal,” a webinar from Comcast Business, our panelists discuss the impacts of digital transformation on the sector, including: FinTech investment strategies to meet new customer-engagement needs; how AI, IoT, and software solutions are enabling automation in customer support, account-opening procedures, loan automation, and more; and the ways in which infrastructure and networks are shifting to meet new demands.

Our panelists:
Larry K. Williams, President & CEO, Technology Association of Georgia (TAG) 
Ian Stuttard, Head of Product & Innovation, North America, Elavon, Inc.

Learn how the new normal is accelerating digital transformation in the financial sector.

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