PHONE

Comcast Business VoiceEdge^®

Unified Communications
Productivity apps
Convenient Comcast Business-maintained solution

Your business is going places

To get where you’re going faster, you need a fully featured phone system that works wherever you are. And that supports the apps and devices you rely on every day. Our cloud-hosted PBX (private branch exchange) solution answers those needs. Plus, it includes many benefits you’d find in a traditional onsite PBX, without additional hardware costs and physical storage space.

Included with your phone solution

Simple digital control

Set up users, manage greetings, update individual features, and more, with ease, through our web portal.

Scalability

More phones, more locations? No problem. We can grow with you.

Audio Conferencing

Get one-click, instant access to host and join in a meeting plus screen sharing with our desktop app.

THE BASICS
Unlimited Local Calling
Nationwide Long Distance
Multi-Site Use

Line Features

Caller ID

Call Forwarding/Remote Call Forwarding

Call Waiting

Call Hold and Transfer

Call History

Call Park/Call Pickup

Distinctive Ring

Auto-Rerouting

Mobility

Be Anywhere

Sim/Sequential Ring

Outbound Caller ID Display via Mobile Phone

Mobile Notification for Calls and Voicemail

Business Voicemail on Mobile Phone

Voicemail/Readable Voicemail

Phones Available
DECT Phones
HD Phones
LAN Interaction
ADVANCED
Find Me/Follow Me and Be Anywhere
Receive calls on any phone, at any location with our Voice Mobility feature. Ensure your business number shows on caller ID — even from your own mobile device.

Simple digital control
Your intuitive online account management tool, My Account, gives system administrators an easy way to manage your voice service, pay monthly bills, open trouble tickets, and more. It also lets you choose the features you'd like to use on your phones.

Reliability
Runs over one of the largest managed VoIP networks in the nation, not the public Internet.

Hunt Group Settings
Incoming calls can be shared across a group of telephone numbers and routed to an available number.

Simultaneous: Calls ring all available phones and connect to the first person to answer.

Regular: Route calls to ring the phone at the top of a list and go through the list until someone answers, or the end is reached.

Circular: Distribute calls in a round-robin.

Uniform: Send incoming calls to the person who’s been idle the longest time.

Automated Attendant
A virtual receptionist automatically assigns incoming calls to a department, group, or person.

Audio Conferencing
Host and control a 50-participant audio-bridge and share your screen from your desktop with our app.

Productivity Apps
Customers can download the Comcast Business App and the VoiceEdge Desktop App to make the most of their phone service features — and their busy day.

Readable Voicemail
Get an email with the text of your voicemail.

Busy Lamp Field and Shared Call Appearance
See if another line is in use or display an extension on more than one phone. Ideal when someone has a phone in the office and another at home.
OPTIONS

Customize your services for an additional monthly charge.

Call Queue Agent — Basic

Manage high incoming call volume professionally. Designate users as agents or participate in simple call queues of up to 25 calls at a site or across an enterprise.

Receptionist Console
See who’s available while you manage call routing across your site or enterprise with this PC-based software console.

Additional Voicemail Boxes
Use with an Auto Attendant or Hunt Groups, or as an add-on for a Standard Seat to offer a voicemail box or message playback.

Directory Exclusion
Keep your number out of directory listings.

Ideal for these types of businesses

Enjoy the call mobility, Quality of Service, and collaboration features that come with a virtual PBX system from Comcast Business, a leading VoIP provider.

Man in a suit and tie talking on a corded phone, in front of a monitor, with a pencil and pad in front of him.

Professional Services

When you do as much on the go as in the office, you need a phone service to match your style of business.

Businesses can get down to work anywhere with these features:

Find Me/Follow Me and Be Anywhere mobility
Mobile and desktop applications
Hunt Groups
HD phone quality

Woman speaking on a mobile device, holding a clipboard, in a warehouse setting.

Retail and Manufacturing

Make sure customers can reach you or designated employees, no matter where you are or what you’re doing.

Route calls efficiently and keep everyone in touch with:

Automated Attendant
Management Portal
Hunt Groups
24/7 customer service

Woman in a cubicle setting speaking on a mobile phone.

Not-for-Profit Organizations

With multiple offices and hundreds of clients to support, you don’t have the IT staff, time, or budget to worry about phone service.

These features have your needs in mind:

Low-maintenance solution
Audio Conferencing with screen sharing
Manageable monthly costs
High-quality voice networking

You need to get more done, more efficiently. We heard you.

Two productivity-boosting apps are available with Business VoiceEdge service. They make it easier for you and your team to communicate and collaborate — at work, from home offices, and on the go.

VoiceEdge Desktop App

Be fast. Be flexible. Bounce Forward™ with our app that now integrates Unified Communications features. You get a softphone, readable voicemail, audio-conference hosting, screen sharing, and more — all in one place on your desktop. Plus, it provides click-to-call convenience from the Google Chrome™ browser.

Customers can download the app in our Cloud Solutions Marketplace.

LAUNCH DEMO

Comcast Business App

Take your Business VoiceEdge features wherever the day takes you. It’s easy with the Comcast Business App. You can make and receive calls from your business number on your mobile phone. Transfer calls from a desk phone to mobile phone — and more. Even better: It’s available to support all your Comcast Business services and account needs.

Your phone options

Select the phone models that best meet your business needs.

Polycom^® 311

Powerful business phone
Clear communications
Enhanced collaboration

2 black cordless phones with their bases and 1 desk phone.

Panasonic TPA60 and TPA65

Wireless DECT handset or wireless desk phone
1.8 color backlit LCD
Storage for 500 contacts

Polycom 350, 450, 501, 601, and EM50

Business media phones
UC features

Polycom 8300 and 8500

Advanced IP conference phone
HD voice technology
Crystal-clear interactive conversations

Comcast Business phone solutions

HELP ME DECIDE

Wondering which phone service best suits your business?

Just answer a few questions and we’ll recommend a solution that makes sense for your business.

LET’S GO

Restrictions apply. Not available in all areas. Limited to Comcast Business VoiceEdge service. Phones available for additional monthly fee. Equipment, taxes and other fees (including regulatory recovery fee) extra and subject to change. If there is a power outage or network issue, calling, including calls to 911, may not be available.