UNIFIED COMMUNICATIONS

Drive team collaboration with fully featured unified communications

Help keep your people connected on a powerful, flexible phone system built to help support teamwork, productivity, and growth.

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Cloud-hosted PBX service that helps you go further

When your business is going places, we can help you get there. VoiceEdge supports varied calling needs and can scale with your growing team or new locations. And it includes many benefits you’d find in a traditional onsite PBX — without additional hardware costs and physical storage space. Not to mention, our enhanced, simple One-touch Call Hold feature comes included at no additional cost.

Intuitive admin experience

Manage equipment, passwords, and features, support multiple locations, and much more; our easy-to-use digital dashboard has been designed with you in mind

Start-up support

We make it simple to get going, with support from transferring your phone numbers to team training

Customized calling

Use our call flow tool to determine how calls should be answered according to your business schedule; one-time setup — and you’re set

Easy call management

Our built-in enhanced Call Hold Feature includes a one-touch park and pick up functionality that’s enabled by our key system solution

BASIC FEATURES

The functionality you need

Get Nationwide Calling, Unlimited Local Calling, and other commonly needed features.

ADVANCED FEATURES

The flexibility you want with features at no extra cost

With an enhanced call hold and transfer experience, you decide how your business makes and takes calls.

Traditional desk phones Choose from a wide variety of Poly^® desk phones, conference phones, cordless models, and more.
Mobile and desktop apps Make and take calls, kick off an audio conference, and use many more phone features — on the go or at your workplace — with our apps
Easy-to-use portal Our portal walks you through using and managing your service. Online help and support articles offer additional guidance.
4 Hunt Group patterns Route calls to ring numbers on a set list, allow simultaneous phone rings, rotate distributed calls, and send incoming calls to the line that has been idle the longest.
Readable Voicemail Get an email with a text transcription of your Voicemail.
Automated Attendant Enable callers to route themselves to where they want, whether that’s a person, department, mailbox, or even another Automated Attendant. It’s also great when you need to screen calls.
Audio Conferencing Host and control a 100-person audio-bridge and share your screen from your desktop using our app.
Busy Lamp Field and Shared Call Appearance See if another line is in use or display an extension on more than one phone. Ideal when someone has a phone in office and at home.
Great system features In addition to basic key phone system features and an intuitive experience, you get advanced key system benefits like Parking Spots, key system emulation, and Call Park Groups.
Enhanced Call Hold Includes a new dedicated extension to place/pick up callers on hold, a new one-touch device experience, and the ability to manage and apply a key system template across multiple devices.

Your phone service, your way

Build your ideal VoiceEdge solution and add advanced features for an additional monthly charge.

Additional Voicemail boxes

Use with an Auto Attendant or Hunt Groups to offer a voicemail box or message playback.

Call Queue Agent

Manage high-volume calling. Assign agents or set up queues of up to 25 calls per site or across an enterprise. You also receive an additional weighted Hunt Group pattern.

Receptionist Console

See who’s available while you manage Call Routing across your business on a web-based interface.

Apps to power communication and collaboration

VoiceEdge service includes our desktop and mobile apps.

Calls are seamless with the Comcast Business App

Use your mobile device to make and take calls with your VoiceEdge phone number. Great for a polished business presence. Plus: get Voicemail, Audio Conferencing, and more on the go.

Drive collaboration with our Desktop App

Get all your favorite unified communications features in one place. Easily collaborate with the team with one-click conferencing and screen sharing. Stay one step ahead of messages with Readable Voicemail. And with the Google Chrome^TM extension, make calls directly from your browser.

Customers can download the app from this Help & Support article.

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Devices available to lease

Desktop, cordless, or a mix of both? How about conference room phones? Maybe you have a compatible phone you’d like to keep? You’re covered with lots of options.

Poly VVX 250, 350, 450, EM50

Powerful business phone
Crystal-clear conversations
Supports advanced features like Busy Lamp Field and Shared Call Appearance
Enhanced One-touch Call Hold feature included at no additional cost

Poly CCX 600

Great for executive users
Color touchscreen
Acoustic technology helps eliminate background noise
Enhanced One-touch Call Hold feature included at no additional cost

Poly Rove 30 and 40

Hands-free communication with headset jack and belt clip
Microban^® antimicrobial technology for cleaner phones
Dust-tight and water-resistant
Rove 40 includes built-in Bluetooth

Poly Trio 8300

Advanced IP conference phone
HD voice technology
UC features, like unified messaging
Built-in Bluetooth

Poly Analog Terminal Adapter

Supports analog devices
Connects analog phones to the Internet

Explore and compare all our Phone services

Industry insights

Restrictions apply. Not available in all areas. Limited to Comcast Business VoiceEdge service. Phones available for additional monthly fee. Equipment, taxes and other fees (including regulatory recovery fee) extra and subject to change. If there is a power outage or network issue, calling, including calls to 911, may not be available. Comcast Business App features are dependent on subscribed services.