Unified Communications Helps Drive Success

November 13, 2018
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Unified communications has the potential to transform your business but doesn’t require you to master another technology. Just the opposite: by implementing a unified communications solution, you reduce the need for internal telecom technology expertise. That frees those resources to contribute more to top- and bottom-line activities rather than hardware and system maintenance and upgrades. You gain increased communication, collaboration, and real-time decision-making capabilities without having to invest more time and attention in your communications platform. What’s driving the increasing adoption of unified communications?

  • The cloud. Like so many other breakthroughs, these game-changing advances are being powered by the evolving capabilities in the cloud. If you still think of it chiefly as a platform for storing and transmitting data, you’re behind the curve. The cloud has grown up into a place to store, share, and act on knowledge and business intelligence.
  • The cost of aging technology. When assessing the cost of adopting unified communications, be sure to also take into account the cost of continuing to use your legacy system. For example, with a legacy system, you must pay for the number of licenses and the cost of trunking necessary to meet your needs during the company’s peak season. Unified communications and collaboration platforms are, by contrast, services that can be as flexible as you and your business require, regardless of cyclicality.
  • A remarkably robust solution. You’re already familiar with some of unified communications components, such as instant messaging, conferencing, desktop sharing, and audio, web, and video conferencing. But some of the added functionality may be outside your experience, such as: mobile integration, readable voicemail, call control and multimodal communications, presence, unified messaging, and mobility and a virtual office environment.

These integrations streamline communications, eliminate fumbling shifts from one platform or app to another, and can be used from any location, on-site or remote, via each user’s choice of mobile device or desktop. Unified communications transforms those devices into a simulated communications platform, and harnessing the power of that platform, transforms companies by streamlining interactions and improving business efficiencies.

Read the Unified Communications: An All-in-One Solution guide to learn more about how unified communications can streamline—and transform—your business.

These solutions bring all your communication components together—and bring out the best in your company’s performance potential.

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